inquiry
Please feel free to contact us with any questions about our products, advice on care, or any other concerns you may have.
We have also compiled a list of frequently asked questions on Japex Concierge , so please refer to that as well.
For returns, exchanges, or cancellations of purchased items, please use this form .
If an item is out of stock, we will post a notice on our website .
We have also compiled a list of frequently asked questions on Japex Concierge , so please refer to that as well.
For returns, exchanges, or cancellations of purchased items, please use this form .
If an item is out of stock, we will post a notice on our website .
* indicates required fields.
The inquiry form is available 24 hours a day, 365 days a year. We will respond to inquiries in the order they arrive during business hours on weekdays (10:00-17:00, excluding special holidays such as the New Year holidays).
Some mobile phone company addresses may not be able to send emails from us due to spam filters.
If you do not receive a reply to your inquiry within 3 business days, please contact us again using an email address other than a mobile phone address (docomo, au/ezweb, softbank, etc.).