Free Home Trial Service (JAPEX HOME FITTING)

What is the free at-home try-on service?

"You can't buy shoes online."

Have you ever felt that way? We used to think the same thing.

That is precisely why we created a system that allows you to try them on at home and make your choice only after you are completely satisfied.

JAPEX HOME FITTING (Free Home Try-On Service) is a complimentary service that allows you to carefully check the size, fit, and comfort of our products in your own home, so you can shop online with complete peace of mind.

How to use the service

- Easy 3 Steps -

[STEP 1]
Order the products you would like to try
Multiple orders are also possible　

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【STEP 2】
Try it on at your own pace at home!

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[STEP 3]
Keep only your favorites,
and return the rest with shipping paid on delivery
Click here for return and exchange procedures.

実際にサービスを利用した方の声

RIDERS' VOICES

"

試着サービスが大変便利です。返品前の現状復帰が不安な方は試着前にお写真撮っておきましょう。 KNOXやガエルネ、エイジオブグローリー…自分に合えば魅力的で良い商品が沢山有ります。

"

試着サービスとても助かっています。色々なオンラインショップがありますが、試着ができるという点で次もまたジャペックスで探そうか…とまず最初に見てしまいますね。

"

JAPEX STOREは何度か利用させて頂いております。特に一般の店舗には置いていない良い商品が多数有ります。しかし試着せずに購入するには抵抗があり購入を躊躇しますが、返品交換を送料無料でして頂けるので安心して購入出来ます。

"

試着、返送サービスはバイク用品店の少ない地域にとって、本当にありがたい仕組みです。続けていただきたく思います。

"

サイズの不安がありましたが、返品無料で助かりました。

"

試着無料サービスを利用しました。家でゆっくり検討できて、とても良かったです。

"

発送など早く、自宅で試着も出来るのでいいなと思いました。これからも利用したいと思っております。

"

発注2日後に到着、無料試着での返品分も伝票記入も必要無く、約束通りの時間に佐川急便が引き取りに来てくれて簡単で良かったです。

"

複数サイズの同一商品をネット注文しましたが、想定よりも早く商品が届き、サイズが合わなかった商品の返品対応もとてもスムーズに行えました。

Click here for articles on campaign user experiences.

Which items are eligible?

Eligible items primarily fall into the categories of boots, apparel, bags, and gloves.
Please note that outlet items, T-shirts, sweatshirts, moto jerseys, and innerwear are excluded.

Eligible items will feature the label "Free Try-on Service Eligible" as shown in the red box below.
Please be aware that items marked "Non-returnable/Non-exchangeable" are not eligible for this service.

Notes

*Please note: Returns and exchanges under this campaign will not be accepted in the following cases*

Items that have been used even once. (*Trying them on is OK)
Items with tags or labels removed.
Items where the packaging or accessories have been lost or damaged.
Items that have developed odors, stains, scratches, or damage while in your possession.
Items that have been altered, washed, or dry-cleaned.
Items for which more than 8 business days have passed since delivery.

FAQ

Q. If the product is not what I expected, is return shipping free?

A. You can return items for free, even if they don't match your expectations.

Q. Is payment required at the time of order?

A. Even if you place multiple orders, payment for all items will be processed at the time of your order.
Refunds for returned items will be processed sequentially. Please check our "Refund Policy" for information regarding refund methods.

Q. How many items can I order at once?

A. You may order up to a total of 10 eligible items per order.

Q. How can I request a return or exchange?

A. If you would like to return or exchange an item, please complete the process via our "Free Try-On Service" page.

Q. Can I exchange this for the same model in a different color?

A. We apologize, but due to our system, we cannot process exchanges for a different color, even for the same model.
If you would like a product in a different color, please return the item you currently have and place a new order for the desired color.

Q. I have removed the product tag; can I still return the item?

A. We regret to inform you that we cannot accept returns or exchanges for items that have been used or have had the product tags removed. Please be sure to check the item before removing the tags.

Find products you'd like to try →Click here for returns and exchanges →

Item added to your cart