Regarding defective products
Customer Notice - June 27, 2023
We sincerely apologize for any inconvenience caused.
We apologize for the inconvenience, but customers who purchased at the Japex Store please complete the procedure here .
Also, please read Japex Store's refund policy " Regarding defective products " before proceeding.
*Please note: We cannot process items purchased at Japex's Amazon, Rakuten, or Yahoo! stores. Please process your order through your My Page at each store.